ETL Associates

	Dr. Tim Burelle, Senior Consultant As VP of a global medical/clinical organization, Tim led the development and implementation of their strategy management system with the balanced scorecard as the centerpiece and achieved some extremely impressive results. Other prior experience includes: Pharmacy Officer in U.S. Public Health Service Faculty member and departmental chair in School of Pharmacy teaching, practicing and performing research in hospital, outpatient, retail and long-term care pharmacy settings Professor, Dean and CEO of School of Pharmacy SVP and EC member for ~425 store chain of retail/long-term care/mail-order pharmacies and home healthcare stores Areas of Focus: Corporate-wide value improvement TQM/Six Sigma Strategy Development Balanced Scorecard Performance Management Education: B.S. in Pharmacy, Doctor of Pharmacy, Masters in Public Health, 30 graduate-level business courses, Residency in Hospital Pharmacy.
	Ryan K Englund, Principal Ryan guides boards and executive leaders to successfully execute strategies, focusing on leadership commitment, organizational alignment, and performance measurement. He facilitates and develops management teams to achieve significant improvements in operations and to increase their rate of strategic learning. He leads corporate-wide value-improvement efforts that achieve dramatic business improvements. He was Vice President, Strategic Planning & Change for the NutraSweet Kelco Company. He also served as Vice President of Operations for Jac Pac Foods. Prior consulting experience includes two years at Renaissance Solutions, five years at Monitor Company, and four years at Bain & Company. Areas of Focus: Corporate-wide value improvement Operations management Strategy Development Balanced Scorecard Performance Measurement Education: MBA, Harvard Business School; BS, Accounting, Brigham Young University
	Monica L. Nakielski, Senior Consultant Monica is an active trainer and facilitator on the topics of strategy, corporate social responsibility and balance scorecards. Monica partners with organizations to make the link between sustainability principles and strategy, planning & alignment, performance management and communications & reporting Previously, Monica was a Management Consultant and the Lead for Sustainability at Palladium, formerly Balance Scorecard Collaborative with Drs. Kaplan and Norton, developers of Balance Scorecard management system. Areas of Focus: Strategic planning and alignment Strategy formulation Balance Scorecard design & development management Reporting and communication Industry experience: Retail, Non-Profit, Military / Government, Science & Technology, Healthcare, Gaming and Casinos, Professional Services, Education Education: MBA, Simmons School of Management; BS, University of Wisconsin, Madison Publication and additional information: Pinpoint Communication: Plan to Avoid Scattershot Change, A step-by-step workbook for developing internal communications, copyright 2009 Technical Skills: Microsoft (Excel, Access, PowerPoint, Project, Publisher, Visio, SharePoint) Languages: Spanish - fluent, Portuguese - proficient, French – beginner As a former member of the United States Air Force she holds government security clearance
	Anna Jaffe, Consultant Anna has served in HealthCare Quality leadership for the last 6 years. This has included design, support and implementation of the BSC in the healthcare setting. She has strong general management, negotiating, analytical and strategic planning qualifications, along with well-developed interpersonal, communication, training and presentation skills. Areas of Focus: Clinical Integration Data Infrastructure Strategy Alignment Balanced Scorecard Performance Management Communication and Facilitation Education: Masters in Organizational Development and Training, Southern Oregon University; BA, Brandies University; Certified Professional in Healthcare Quality (2007, 2008), National Baldrige Examiner (2008, 2010, 2011); ISO Healthcare Auditor (2011)